The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade


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Recent Episode Listings and Show Notes

5 Keys to Customer Retention

Roger and Jim discuss the difference between customer retention and customer loyalty. Many businesses and clubs implement customer retention systems expecting they’ll create more loyalty. Unfortunately, points…

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3 Tips for Better Member/Customer Satisfaction Surveys

Surveying your members and customers is one of the best ways to understand what’s working and what needs improvement. In this episode, Jim and Roger talk about…

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How To Build Successful Relationships with Your Vendors

The relationship between club and vendor is ever-evolving. Clubs want vendors that provide value for the operation as well as enrich the experience for the members. And…

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5 Marketing Trends You Can’t Ignore in 2020

Roger spotlights five marketing trends that are on the upswing in 2020. Each one of these marketing tactics are available to clubs of all types and sizes….

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Stellar Advice from Top Club Managers

Jim and Roger share their thoughts on a recent piece in the Fall issue of Club Manager Quarterly from the CSCM.

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The Most Important Thing to Focus on in 2020

Roger and Jim talk about the importance of having a strong brand in 2020. There are a number of challenges facing the club business from changing demographics…

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5 Ways To Be a Better Team Member

Jim and Roger break down five soft skills great team players possess. Each of these traits is an undeniable asset in a team player and all are…

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How to Start Every Day Like a Champion

The morning routine is the foundation of the day. Starting the day purposefully leads to better personal productivity and value. Jim and Roger have spent a lot…

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Club Branding Essentials: The 3 Pillars of Brand

Creating and developing a vibrant and relevant brand identity is a vital aspect of successful club operation. The most successful organizations in the world carefully determine what…

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What Listeners Say About

The Engaged Club Podcast

"Just wanted to send you both a quick note to say thank you for doing this podcast. I found your podcast back in February and binged listened in 2 days.

As a new manager at a brand new (startup) facility, I find these topics incredibly insightful and very helpful as I get comfortable in my new role, as we build our membership and shape a memorable experience. Ive taken lots of ideas that you have both shared and put them into practices and have seen them pay dividends already."

Steven Grass - The Nest at Friday Harbour


The Engaged Club gives you actionable club management and marketing advice every Tuesday & Thursday.

Get great ideas and insights you can take straight to your club.