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The Engaged Club

The Club Management & Marketing Podcast
with Jim Hope & Roger Kingkade

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Latest Podcast Episodes


21 Top Qualities of Great Leaders – Part 1



Jim brings up a list of 21 leadership qualities he found in a Forbes article and adds his own thoughts about how it applies to club management.


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5 Things to Stop Doing on Your Club’s Website in 2020



Roger outlines 5 bad habits to break in 2020 and gives you suggestions to do the right thing with your website in the new year.


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$10,000 Episode – A Quick Strategy to Grow Your Wedding Business



Roger shares an idea that will help your wedding business grow by bringing more organic search traffic and referral through people already working in your local wedding…


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How to deal with a Troublesome Employee



Jim shares 9 quintessential tips for dealing with a troublesome employee.


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You Don’t Have to Win Every Fight



Jim looks back at episode #123 with Greg Lundmark of the Glencoe Club in Calgary, AB to elaborate on a pearl of wisdom. Greg told a story…


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How To Get a Jump on Next Season the Right Way



For most of our podcast listeners in Canada, the offseason underway. Now is a time for conferences and holidays and before you know it, it’ll be March…


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Greg Lundmark, Glencoe Club CEO



We’re pleased to welcome CSCM President’s Award Recipient Greg Lundmark to the podcast. Greg shares his insights from his approach to board matters, his relationship with his…


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When Looking for New Members, Start with Existing Members



The Blue Light Special at K-Mart is a special deal for shoppers already in the store. Retailers know that it’s easier to sell more to an existing…


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What to Do When You’ve Lost the Trust of the Board



On the heels of episode #120 about recognizing the signs that it might be time to leave the club you manage, Jim offers some advice and insights…


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Jim Hope's 12 Rules of Club Management


Jim Hope’s Rules for Club Management: Rules 1 & 2



The start of a series of podcasts on Jim Hope’s “Rules of Club Management.” These are must-listen episodes that will benefit you and your club for years…


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Jim Hope’s Rules for Club Management – Rules 3 and 4



Jim’s 12 Rules of Club Management: Rule 3 – It has to Have a Social Component. Your club may attract members with your terrific amenities, but the…


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Jim Hope’s Rules for Club Management – Rules 5 and 6



Jim’s 12 Rules of Club Management: Rule 5 – Bring it Every Day or Go Home. Your members and your team have reasonable expectations. It’s important to…


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Jim Hope’s Rules for Club Management – Rules 7 and 8



Jim’s 12 Rules of Club Management: Rule 7 – It’s Not Your Club. The club you run belongs to your members and your desires or ideas might not…


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Jim Hope’s Rules for Club Management – Rules 9 and 10



Jim’s 12 Rules of Club Management: Rule 9 – Positive Challenges Need Trust. As a manager, you’ll want to challenge your staff to make sure they’re giving their…


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Jim Hope’s Rules for Club Management – Rules 11 and 12



Jim’s 12 Rules of Club Management: Rule 11 – Do Work Plans, Not Performance Reviews. Goal-setting and regular check-ups with your staff are important for maintaining a strong…


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