The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade


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Recent Episode Listings and Show Notes

Steal This Idea! Some Things We’ve Seen that You Can do at Your Club

Jim and Roger talk about some of their favourite things they’ve seen while visiting other clubs. All of these ideas have the potential to wow members and…

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A Holiday Takeaway Program for Your Club (with Built-In Marketing)

Roger and Jim talk about the importance of member engagement programs during the second wave of the pandemic. Here’s a simple, takeaway program you can employ at…

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Don’t Underestimate the Value of Convenience

Roger and Jim talk about convenience and the importance of pursuing more convenient ways for your members and customers to interact and engage with your club or…

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How to Ease a New Hire into a Tenured Team

Jim shares ideas and lessons learned about bringing a new hire into an established management team.

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How to Plan Your Club’s 2021 Marketing Plan Now

Roger and Jim discuss some of the pitfalls many clubs find when it comes to digital marketing strategy and the importance of setting up simple, but profitable…

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How to Nominate the Right Members for Your Board

When it’s time to nominate members for the board, does your club do a quick walk through the clubhouse to see who’s available? Or is there a…

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Make Your Club More Profitable with Upsells

“Would you like fries with that” is worth millions of dollars every year to McDonalds. It’s also a great way to make the Big Mac experience better….

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Should You Revamp Your Contact Us Page

Roger shares some thoughts on what makes an effective contact us page? The contact us page is one of the most important pages on the club’s website….

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The Impact of the Second Wave on Managers and Staff

Jim and Roger talk about the psychological impact the second wave is having or could have on your health and the health and well-being of your staff….

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What Listeners Say About

The Engaged Club Podcast

"Just wanted to send you both a quick note to say thank you for doing this podcast. I found your podcast back in February and binged listened in 2 days.

As a new manager at a brand new (startup) facility, I find these topics incredibly insightful and very helpful as I get comfortable in my new role, as we build our membership and shape a memorable experience. Ive taken lots of ideas that you have both shared and put them into practices and have seen them pay dividends already."

Steven Grass - The Nest at Friday Harbour


The Engaged Club gives you actionable club management and marketing advice every Tuesday & Thursday.

Get great ideas and insights you can take straight to your club.