The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade

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Recent Episode Listings and Show Notes


2 Easy Ways to Collect More Email Addresses for Your Database



Email marketing… it’s one of the most profitable and easiest ways to connect with your members, guests, and prospects. The hard part is getting the emails into…


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How to Receive Constructive Criticism the Right Way



Jim follows up episode #208 (How To Give Constructive Criticism the Right Way) with the other side of the coin; How to Receive Constructive Criticism the Right…


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How to Give Constructive Criticism the Right Way



Jim lays out some helpful points for giving constructive criticism to a staff member. We all want our team to grow and thrive around us. Great leaders…


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How to Use TikTok to Engage Members & Customers



TikTok has over 700 million active monthly users and the app is growing in popularity among. In the past year an a half, the number of adults…


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The True Value of “Club”



Jim takes shares some of the feedback and sentiments from members that have returned to the club with a new level of appreciation as the impact of…


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Identifying Gaps at Your Club and Filling them When Hiring



This episode will be helpful whether you’re transitioning out of the busy season or into it… or somewhere in the middle. If you’re looking back on the…


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Things That Should Stick Around When Covid19 is Gone



Jim and Roger discuss a list of silver linings from the corona virus crisis. From the way meet with boards to the way we treat ourselves and…


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End of Season Membership Marketing Strategy



If you’re looking for some new incentives to get members to join at the end of the season, Roger has some ideas. Plus, be careful about “play…


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Why Sysco Canada is Sponsoring our Virtual Conference



Special guest Jay Ashton from Sysco Canada talks with us about the innovative things Sysco has been doing to showcase and support their customers and club through…


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What Listeners Say About

The Engaged Club Podcast

"Just wanted to send you both a quick note to say thank you for doing this podcast. I found your podcast back in February and binged listened in 2 days.

As a new manager at a brand new (startup) facility, I find these topics incredibly insightful and very helpful as I get comfortable in my new role, as we build our membership and shape a memorable experience. Ive taken lots of ideas that you have both shared and put them into practices and have seen them pay dividends already."

Steven Grass - The Nest at Friday Harbour

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The Engaged Club gives you actionable club management and marketing advice every Tuesday & Thursday.

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