The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade

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Recent Episode Listings and Show Notes


The Fundamentals of Content Marketing



Content marketing is a term that’s been around for years and it’s starting to crop up more and more as a strategy clubs might explore to make…


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How to Retain Staff at a Seasonal Club



WHAT’S YOUR PROBLEM?! A club manager from a seasonal club asked us a question about hiring and retaining quality staff. Jim and Roger talk about the challenges…


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Your Vacation is More Important Than You Think



Fresh from the beaches of Mexico, Jim “Fabu” Hope not only has a great tan, he’s also got some advice that should be easy for you to…


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“Should My Course Ditch Its Facebook Page?”



It’s the debut of a feature called “What’s Your Problem?!” You ask us a question about anything related to management or marketing that you may be struggling…


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How to Sell More by Helping, not Selling



In episode #145, Jim and Roger talked about shifting the mindset from “selling” to “helping.” When we work to sell to our members and customers, we become…


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Lessons from One of the Greatest Hospitality Brands in the World



We discuss lessons learned from Horst Schulze’s book “Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise”


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3 Keys to Communicating Effectively with Your Members and Customers



Roger shares three important things to keep in mind when sending any kind of communication to your members or customers. The objective of our communications – those…


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How to Reimagine Our Club Spaces for New Member Experiences



Reimagining the club for new experiences is a challenging exercise. Jim and Roger talk about the value in thinking outside the box and creating new and unique…


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Do’s and Don’t’s When Applying for a New Position



Jim share some tips on finding your next job that he’s learned as both a GM and a job hunter.


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What Listeners Say About

The Engaged Club Podcast

"Just wanted to send you both a quick note to say thank you for doing this podcast. I found your podcast back in February and binged listened in 2 days.

As a new manager at a brand new (startup) facility, I find these topics incredibly insightful and very helpful as I get comfortable in my new role, as we build our membership and shape a memorable experience. Ive taken lots of ideas that you have both shared and put them into practices and have seen them pay dividends already."

Steven Grass - The Nest at Friday Harbour

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The Engaged Club gives you actionable club management and marketing advice every Tuesday & Thursday.

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