The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade

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Latest Podcast Episodes


8 Tips for Creating the Perfect Staff Meeting



Staff meetings can be painfully boring and tedious exercises. It’s so easy to just go through the motions and tick all the boxes and put the staff...


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A Lesson On Selling Memberships FROM A 9-YEAR-OLD



The start of the season comes with a push to sell memberships and many clubs rely on prospective members to find them. In this episode, Roger and...


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How to Get Staff Members to Deliver Great Hospitality



Our pal Jon Fisher is back for another episode, this time bringing some insight about getting staff buy-in. As club managers, we have high expectations about our...


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Brand is What They Say About You When You’re Not Around



Roger presents an easy way to understand “brand” at a high level. It’s what they say about you when you’re not around. Brand is the lasting impression...


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How to Create a Podcast for Your Club



Jim has an idea for another way to serve his club’s members information about their club. He’s thinking of launching a weekly podcast. In this episode, Jim...


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How to Decide What to Do with your Experimentation Budget



In Episode #55, Roger floated the idea of an “Experimentation Budget” that every club should employ. The experimentation budget is an envelope of money designed to empower...


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An Exceptional Event Experience Courtesy of Jon Fisher



Jim Hope likes to ask the question “Why can’t it be extraordinary?” When you hear this story of an experience Jon Fisher’s staff created to host club...


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The Art of Hospitality with Guest Jon Fisher



The Engaged Club is pleased to welcome special guest Jon Fisher to the podcast for the first of a few episodes. Jon is a master of hospitality....


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What every club should include but no club does in annual budgets



In this episode, Roger proposes an interesting and innovative idea that all clubs should consider when they set their annual budgets. The club that invests in disruption,...


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Jim Hope's 12 Rules of Club Management


Jim Hope’s Rules for Club Management: Rules 1 & 2



The start of a series of podcasts on Jim Hope’s “Rules of Club Management.” These are must-listen episodes that will benefit you and your club for years...


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Jim Hope’s Rules for Club Management – Rules 3 and 4



Jim’s 12 Rules of Club Management: Rule 3 – It has to Have a Social Component. Your club may attract members with your terrific amenities, but the...


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Jim Hope’s Rules for Club Management – Rules 5 and 6



Jim’s 12 Rules of Club Management: Rule 5 – Bring it Every Day or Go Home. Your members and your team have reasonable expectations. It’s important to...


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Jim Hope’s Rules for Club Management – Rules 7 and 8



Jim’s 12 Rules of Club Management: Rule 7 – It’s Not Your Club. The club you run belongs to your members and your desires or ideas might not...


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Jim Hope’s Rules for Club Management – Rules 9 and 10



Jim’s 12 Rules of Club Management: Rule 9 – Positive Challenges Need Trust. As a manager, you’ll want to challenge your staff to make sure they’re giving their...


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Jim Hope’s Rules for Club Management – Rules 11 and 12



Jim’s 12 Rules of Club Management: Rule 11 – Do Work Plans, Not Performance Reviews. Goal-setting and regular check-ups with your staff are important for maintaining a strong...


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