The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade

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Recent Episode Listings and Show Notes


Should Hoodies Be Allowed in Your Club



Tyrrell Hatton wasn’t looking to start a debate when he won a European Tour even wearing a hoodie. But he did. In this episode, Roger and Jim…


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Would You Rather Be Liked or Respected



Jim and Roger discuss leadership traits that make for liked and respected leaders. Here’s a breakdown of the list. (Thanks to Robert Sereci of Medinah Country Club…


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Don’t Market Your Membership to “Everybody”



Roger offers a membership marketing strategy that seems counter-intuitive, but it makes the most sense. Marketing messages should appeal to the smallest group that can satisfy the…


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Making Great Investments in Your Staff Published



Jim tells a story about a small investment his club made in an employee that opened up new possibilities for her and produced a real, measurable ROI…


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5 Free Tools Every Club Can Benefit From



Roger shares 5 tools that will help with many aspects of operating your club from communications to marketing to board meetings. Slack – Free plan includes 10,000 searchable…


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The Importance of Employee Surveys Right Now



Jim shares some of the questions from an employee survey conducted at his club. We discuss the importance of collecting this information and how to respond to…


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2 Questions to Test Yourself With



Jim and Roger play a little game called “Would you, Because, Even If.” We ask a difficult question and kick around some answers. The purpose is to…


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How to engage members before they fall through the cracks



With many clubs operating in a limited capacity, some members may not be enjoying or even using the club as much as they did before the pandemic….


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Did Covid19 Create the Biggest Opportunity Your Club Has Ever Seen



Covid19 has created a unique opportunity for clubs with memberships or value-add packages to sell. Jim and Roger discuss two key statistics that should make you think…


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What Listeners Say About

The Engaged Club Podcast

"Just wanted to send you both a quick note to say thank you for doing this podcast. I found your podcast back in February and binged listened in 2 days.

As a new manager at a brand new (startup) facility, I find these topics incredibly insightful and very helpful as I get comfortable in my new role, as we build our membership and shape a memorable experience. Ive taken lots of ideas that you have both shared and put them into practices and have seen them pay dividends already."

Steven Grass - The Nest at Friday Harbour

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The Engaged Club gives you actionable club management and marketing advice every Tuesday & Thursday.

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