The Engaged Club

The Club Management & Marketing Podcast
with Jim Hope & Roger Kingkade

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Latest Podcast Episodes


What to Do When You’ve Lost the Trust of the Board



On the heels of episode #120 about recognizing the signs that it might be time to leave the club you manage, Jim offers some advice and insights…


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How to Know When it’s Time To Quit



Like Kenny Rogers said, you’ve got to know when to fold ’em. In this episode, Jim and Roger discuss the sometimes dreadful feeling of realizing it’s time…


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How to Get Better Organic Reach for Facebook Posts



Roger outlines a simple rule of thumb that instantly makes your Facebook posts more engaging and more shareable, which is the ultimate goal on Facebook. In this…


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Members that “Use” the Club vs. Members that “Support” the Club



Jim and Roger discuss two different member profiles; club “users” and club “supporters.” What’s the difference, which is better, and should you encourage one type over the…


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Don’t Be Bound By Tradition. Accepting Evolution and Rejuvenation at Your Club



It’s good to uphold traditions at the club, but we should not be bound by them at the expense of doing greater things.


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What’s Happening Inside Your Customer’s Head



The Customer Journey explains the different phases your prospective members go through before joining your club. Understand this and your marketing and sales becomes more efficient.


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Club Marketing Experiments & Ideas with Bill Stepec – Ontario Racquet Club



Our guest on this episode is Bill Stepec, Director of Marketing at the Ontario Racquet Club. We connected at the 2019 CSCM conference in London, Ontario where…


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Innovation & Rejuvenation in Club with Joe Krenn of Farmington CC



Our guest on this episode is Joe Krenn, GM & COO of Farmington Country Club. Joe spoke at the 2019 CSCM conference in London, Ontario about innovation…


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Interview with Chef Chris Gironda, Scarboro Golf & Country Club



Recorded live at the 2019 Canadian Society of Club Managers Conference in London, Ontario. We interview Chris Gironda of Scarboro Golf & Country Club about why it’s…


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Jim Hope's 12 Rules of Club Management


Jim Hope’s Rules for Club Management: Rules 1 & 2



The start of a series of podcasts on Jim Hope’s “Rules of Club Management.” These are must-listen episodes that will benefit you and your club for years…


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Jim Hope’s Rules for Club Management – Rules 3 and 4



Jim’s 12 Rules of Club Management: Rule 3 – It has to Have a Social Component. Your club may attract members with your terrific amenities, but the…


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Jim Hope’s Rules for Club Management – Rules 5 and 6



Jim’s 12 Rules of Club Management: Rule 5 – Bring it Every Day or Go Home. Your members and your team have reasonable expectations. It’s important to…


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Jim Hope’s Rules for Club Management – Rules 7 and 8



Jim’s 12 Rules of Club Management: Rule 7 – It’s Not Your Club. The club you run belongs to your members and your desires or ideas might not…


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Jim Hope’s Rules for Club Management – Rules 9 and 10



Jim’s 12 Rules of Club Management: Rule 9 – Positive Challenges Need Trust. As a manager, you’ll want to challenge your staff to make sure they’re giving their…


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Jim Hope’s Rules for Club Management – Rules 11 and 12



Jim’s 12 Rules of Club Management: Rule 11 – Do Work Plans, Not Performance Reviews. Goal-setting and regular check-ups with your staff are important for maintaining a strong…


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