The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade

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Latest Podcast Episodes


Frank Benzakour Golden Keys to Hospitality Excellence Pt.2



Frank Benzakour joins us once again to talk about his book “12 Keys to Hospitality Excellence” and the importance of innovation and embracing change as a club...


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Frank Benzakour Golden Keys to Hospitality Excellence Pt.1



We’re pleased to welcome F.H. Benzakour to The Engaged Club podcast to discuss his book “12 Golden Keys To Hospitality Excellence.” The book is touted as twelve...


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Engage Every Eyeball Early



Humans are visual creatures and first impressions are made in fraction of a second. Big companies spend big money making sure they engage the eyeballs of their...


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Club Governance: Nomination Committee Basics



For a club to be well-served by its board, the board must be well-rounded. A well-rounded board starts with a well-built nominating committee. Jim breaks down the...


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Emerging technologies to help you run your club



Jim and Roger discuss some interesting tech that some clubs use to make their processes more efficient, from drones that assess the golf course to scanners that...


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Sell the Experience, Not the Amenities



Roger and Jim discuss a common mistake when selling a membership and attempting to close a new prospect. Remember to sell the experience, not the features of...


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Double Down on New Member Excitement



The first months after a member joins your club is a great opportunity to turn them into a referral partner. They’re high on the decision, they’re excited...


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Ideas for Strengthening Member Engagement



Jim and Roger discuss the importance of keeping members engaged for the overall health of the business of your club. They discuss tactics to expanding the impact...


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Obey the Nike Law – Just Do It



So many of us in our daily work lives and even our home lives will put of something we could easily take action on today. “I’ll take...


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Jim Hope's 12 Rules of Club Management


Jim Hope’s Rules for Club Management: Rules 1 & 2



The start of a series of podcasts on Jim Hope’s “Rules of Club Management.” These are must-listen episodes that will benefit you and your club for years...


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Jim Hope’s Rules for Club Management – Rules 3 and 4



Jim’s 12 Rules of Club Management: Rule 3 – It has to Have a Social Component. Your club may attract members with your terrific amenities, but the...


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Jim Hope’s Rules for Club Management – Rules 5 and 6



Jim’s 12 Rules of Club Management: Rule 5 – Bring it Every Day or Go Home. Your members and your team have reasonable expectations. It’s important to...


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Jim Hope’s Rules for Club Management – Rules 7 and 8



Jim’s 12 Rules of Club Management: Rule 7 – It’s Not Your Club. The club you run belongs to your members and your desires or ideas might not...


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Jim Hope’s Rules for Club Management – Rules 9 and 10



Jim’s 12 Rules of Club Management: Rule 9 – Positive Challenges Need Trust. As a manager, you’ll want to challenge your staff to make sure they’re giving their...


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Jim Hope’s Rules for Club Management – Rules 11 and 12



Jim’s 12 Rules of Club Management: Rule 11 – Do Work Plans, Not Performance Reviews. Goal-setting and regular check-ups with your staff are important for maintaining a strong...


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