The Engaged Club

The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade

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Recent Episode Listings and Show Notes


Tips For Controlling Your Email Inbox



Jim shares his habits and tips for keeping your email inbox under control. The conversation gets a little candid when we find out Roger has a completely…


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Resuming Clubhouse Service at Derrick Club



Jim and Roger talk about the resumption of clubhouse service at the Derrick Club.


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3 Tips for Sending Effective Push Notifications



Push Notifications are a great way to engage your club’s app users and members to take action. Roger shares three tips for sending great push notifications that…


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The Big Opportunity Most Clubs will Pass Up



Roger tells Jim about a big marketing opportunity that will make members feel so good about their club community after Covid-19.


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Getting Back to the New Normal



Jim and Roger talk about the day Jim’s club reopened to golfers again. Were our worst fears realized? Were members upset with the limited offering of service?…


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How to Market Your Club’s New Online Store



Many clubs built online stores to help move some product during COVID-19. Roger gives some ideas about marketing those online stores to increase engagement with members and…


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2 Things to Consider with All Communications



Roger and Jim discuss two key differences in club to member communications; alerts and bulletins. Alerts are immediate. They require action or awareness. Bulletins are more casual….


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The Change in Communicating with Boards and Members



Jim talks about the way communications has evolved as clubs cope with COVID-19 restrictions.


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GMs Helping GMs Now and After Covid



Jim talks about the trend of GMs getting together to discuss operational matters during Covid-19 and the potential for this as a common practice in the future.


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What Listeners Say About

The Engaged Club Podcast

"Just wanted to send you both a quick note to say thank you for doing this podcast. I found your podcast back in February and binged listened in 2 days.

As a new manager at a brand new (startup) facility, I find these topics incredibly insightful and very helpful as I get comfortable in my new role, as we build our membership and shape a memorable experience. Ive taken lots of ideas that you have both shared and put them into practices and have seen them pay dividends already."

Steven Grass - The Nest at Friday Harbour

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The Engaged Club gives you actionable club management and marketing advice every Tuesday & Thursday.

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