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Episode #046

Acknowledge the Customer Immediately

March 14, 2019

Jim kicks off the first episode in a nine-part series “The 9 Traits of Remarkable Service.”

Trait #7 – Acknowledge the Customer Immediately

Trait #1 is all about that moment when you or your staff member first encounter your customer. A warm welcome acknowledges that you know they’re there and sets everybody up for a successful interaction.

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Jim Hope, CCM CCE
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