Episode #053

Create That Wow Experience

March 19, 2019

Jim Hope’s “9 Traits of Remarkable Service.”

Trait #8 – Create That Wow Experience

What could you do in serving your customer that would leave such an impact, people hundreds of miles away talk about it years later?

Jim tells a story of a stressful dinner out that turned into an incredible special occasion experience.

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Jim Hope, CCM CCE
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