Episode #054

Make the Last Seconds Count

March 19, 2019

Jim Hope’s “9 Traits of Remarkable Service.”

Trait #9 – Make the Last Seconds Count.

Our customer’s experience with us doesn’t end until our last possible interaction with them is complete. Roger and Jim share some stories about spotting opportunities to extend our customer experience to the last possible moment and making a memorable impact that brings people back to us.

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Jim Hope, CCM CCE
Roger Kingkade, CMO