The Engaged Club
The Club Management & Marketing Podcast with Jim Hope & Roger Kingkade
Engaged Club Episode Archives
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8 Tips for Creating the Perfect Staff Meeting
Staff meetings can be painfully boring and tedious exercises. It’s so easy to just go through the motions and tick all the boxes and put the staff meeting behind you. Jim Hope gives 8 tips to help you turn your staff meetings into interactive and engaging sessions that will build a cohesive and motivated team…
A Lesson On Selling Memberships FROM A 9-YEAR-OLD
The start of the season comes with a push to sell memberships and many clubs rely on prospective members to find them. In this episode, Roger and Jim share the story of a 9-year-old girl who executed one of the more brilliant sales tactics in recent Canadian history. It’s a great lesson in how to…
How to Get Staff Members to Deliver Great Hospitality
Our pal Jon Fisher is back for another episode, this time bringing some insight about getting staff buy-in. As club managers, we have high expectations about our member experience and we should have high expectations for our staff to deliver. Jon offers some advice on how to get your team on board and what to…
Brand is What They Say About You When You’re Not Around
Roger presents an easy way to understand “brand” at a high level. It’s what they say about you when you’re not around. Brand is the lasting impression your club leaves with your members and guest. It’s how your club will be remembered by the experience your club provides. The successful club of tomorrow understands and…
How to Create a Podcast for Your Club
Jim has an idea for another way to serve his club’s members information about their club. He’s thinking of launching a weekly podcast. In this episode, Jim and Roger talk about the benefits of creating a club podcast and Roger gives some pointers on how to go about doing it.
How to Decide What to Do with your Experimentation Budget
In Episode #55, Roger floated the idea of an “Experimentation Budget” that every club should employ. The experimentation budget is an envelope of money designed to empower managers and staff to try new things throughout the year to grow the club. In this episode, Roger offers a simple framework for brainstorming ideas and deciding which…
An Exceptional Event Experience Courtesy of Jon Fisher
Jim Hope likes to ask the question “Why can’t it be extraordinary?” When you hear this story of an experience Jon Fisher’s staff created to host club managers and presidents from around Alberta, you’ll be floored. It’s a testament to what’s possible when it comes to making memorable moments for your members.
The Art of Hospitality with Guest Jon Fisher
The Engaged Club is pleased to welcome special guest Jon Fisher to the podcast for the first of a few episodes. Jon is a master of hospitality. He is deeply interested in member and guest experience and drives his staff to go the extra mile, to be authentic, and to take risks. He also happens…