Engaged Club Episode Archives

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Treat Your Website Like a Top Employee

Your customers’ first impression of your club is often your website. What does it say about your club if the website is out-of-date or doesn’t work properly? Roger and Jim discuss the importance of having an up-to-date website that works as your visitors expect it to.



Make the Small Stuff Matter

Most clubs do the big things right. The paint is fresh, the windows are clean, the grass is cut. But what about the small stuff? Especially the small stuff that gets noticed. Jim Hope shares a great story from one of his first jobs that reinforces the importance of looking after the little details and how to develop the same sense of importance in your team members.



Introducing Jim Hope & Roger Kingkade

Welcome to “The Engaged Club.” We’re Jim Hope and Roger Kingkade and we want to share our expertise in club management and digital marketing with you. This is our launch point!