Engaged Club Episode Archives
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Roger and Jim discuss two key differences in club to member communications; alerts and bulletins. Alerts are immediate. They require action or awareness. Bulletins are more casual. They serve the member or customer in their own time. Find out which one to use and when.
Jim talks about the way communications has evolved as clubs cope with COVID-19 restrictions.
Jim talks about the trend of GMs getting together to discuss operational matters during Covid-19 and the potential for this as a common practice in the future.
Jim takes us through the planned experience his club has in mind when it reopens to golfers.
Roger tells Jim about the important things to keep in mind when working out the payment and check-in process for golfers once golf courses reopen after COVID-19. Club Unity has a designed a process which you can purchase for your club. For details, visit www.totalclubunity.com/touchless
We welcome Kendra Koss, President of Earl Grey Golf Club, and Richard Arnold, General Manager, to The Engaged Club for a discussion about how their roles have shifted during the Covid-19 disruption and the innovative ways they’ve found to serve their members while the club can’t be open.
Roger offers a number of good reasons to open an online store for your club not just to cope with the pandemic, but well beyond.
Our special guest this week is Trevor Noonan, CCM CCE – COO of The Toronto Club and President of the Canadian Society of Club Managers.