Engaged Club Episode Archives

Search the archives for past episodes. Listen, comment, and share them with your friends and colleagues in the club business.

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You can search by keyword (ie. "Email", "Remarkable Service," or "Branding") to find the episodes on the subject you're looking for.

Results from a Member Survey During Covid19

Jim’s club ran a survey to learn how member feel about the importance of the club in their lives, the financial position of the club, and the long term sustainability of the operation. The results may surprise you.

3 Ways to Use Geofences During Covid-19

Roger shares 3 easy ways clubs can use mobile apps to make the member or guest visit a little easier.

When a Staff Member Tests Positive

Scott Hippe from Edmonton Petroleum Golf & Country Club joins us to talk about he and his boards response to learning a staff member had tested positive for Covid-19.

How to Plan a Website Relaunch the Easy Way

Roger offers some tips on how to prepare for a website relaunch including the biggest mistake most clubs make when revamping their online presence.

Taking Care of Your Frontline Team During & After Covid

“We need to make sure we’re taking care of our people.” Jim talks about the importance of the club taking meaningful, compassionate action to provide much needed and appreciated service for staff.

Safe & Inclusive Spaces for Black Women in Golf

We are pleased to welcome guest Tiffany Mack Fitzgerald – Founder of Black Girls Golf – to The Engaged Club to discuss #blacklivesmatter, confronting racism, being introspective when it comes to inherent biases, and her work creating Black Girls Golf; a golf-centric community for women of color.

More on Coaching with Kevin MacDonald

Jim and Roger continue the conversation with Kevin MacDonald on the value of coaching for leaders.

The Value of Having a Coach with guest Kevin MacDonald

Jim and Roger discuss the value of having a coach in your work life, the types of people that work with coaches, and why peak performers surround themselves with coaches. Thanks to our special guest Kevin MacDonald from Clarity Success Coaching and The Extraordinary Leader program for joining this conversation.