Episode #028

Jim Hope’s Rules for Club Management – Rules 5 and 6

January 10, 2019

Jim’s 12 Rules of Club Management:

Rule 5 – Bring it Every Day or Go Home. Your members and your team have reasonable expectations. It’s important to bring it every single day to make sure those expectations are met.

Rule 6 – Don’t Take it Personally. It’s important to care about the experience your members have at the club, but never take things personally.

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Jim Hope, CCM CCE
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