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Episode #022

Managing Member Expectations in your Food and Beverage Department

December 18, 2018

“You can’t please all of the people all of the time,” or so they say. It can be difficult and frustrating to manage member expectations when it comes to the various aspects of operating your club’s Food & Beverage program. You may have to deal with everything from complaints about prices, removal of menu items, and the occasional “why can’t our club be like…” question.

In this episode, Jim Hope lays out some practical advice on how to handle member expectations and how to find your North Star in your F&B department.

Jim referenced this whitepaper written by Gregg Patterson, former Manager of the Beach Club and now President of Tribal Magic.

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Jim Hope, CCM CCE
Roger Kingkade, CMO