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Episode #040

Remarkable Service and How To Foster it at your club

February 21, 2019

Remarkable service isn’t a fluke.

Remarkable service is cultural and it starts at the top. It’s in the hire, it’s in staff morale, and it’s in the brand of your club.

Jim and Roger share and dissect stories of remarkable service that elevates the experience.

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Jim Hope, CCM CCE
Roger Kingkade, CMO